HI Guys,
A lot of you know luna cycle and know what we are doing and what we are pulling off. Which is finally offering affordable quality DIY products at a great price.
I think we are changing the game...but I want to do all the above and still offer awesome customer service.
Lately I have decided that i want our customer service to be the best. Our phone support is not what it should be....and Louis gets buried in emails so we cant get people the instant answers they want.
Just today we have taken the phone support number off the website until we have a solution. We are hoping great live chat and email support can make up for not having a phone for the time being.
We have brought up a live chat and i have started manning it myself and I love it...but again i am getting buried. The problem is i can do nothing but answer live chats and emails all day and there is other stufff i need to do like make sure everything else at Luna Cycles is running like a clock.
I want someone for customer serviice at least as good as i am to answer customer service inquires in both live chat and email...otherwise i am going to be chained to this computer day and night. I think beating me is easy...since i make a lot of misspellings and am too direct. But honestly i think anyone with good knowledge of our products and good with people and typing should be great.
SInce i want our customer service to be at a high level....and i will stay at my computer until i find someone really awesome to answer live chats and emails.
This is a paying gig....and i can pay a fair price. You get to work at home and be part of a company that really has a vision to make electric bikes more awesome and more affordable to everyone.
Please message me or answer this thread if you are interested. This forum was made as way to make out support better...and i am thankful to so many of you guys for really providing so much valuable information here and i am hoping one of you has time or needs a job and can join us.
I am not kidding we need help....we get 100s of inquiries a day.... whoever it is will not be alone. You will be joining a team..and we will work together to answer all the inquiries. So if there is something you cannot answer you can just forward it to one of us.
Also i need electricibike.com content writers (also a paying gig) but that is a different post :)
A lot of you know luna cycle and know what we are doing and what we are pulling off. Which is finally offering affordable quality DIY products at a great price.
I think we are changing the game...but I want to do all the above and still offer awesome customer service.
Lately I have decided that i want our customer service to be the best. Our phone support is not what it should be....and Louis gets buried in emails so we cant get people the instant answers they want.
Just today we have taken the phone support number off the website until we have a solution. We are hoping great live chat and email support can make up for not having a phone for the time being.
We have brought up a live chat and i have started manning it myself and I love it...but again i am getting buried. The problem is i can do nothing but answer live chats and emails all day and there is other stufff i need to do like make sure everything else at Luna Cycles is running like a clock.
I want someone for customer serviice at least as good as i am to answer customer service inquires in both live chat and email...otherwise i am going to be chained to this computer day and night. I think beating me is easy...since i make a lot of misspellings and am too direct. But honestly i think anyone with good knowledge of our products and good with people and typing should be great.
SInce i want our customer service to be at a high level....and i will stay at my computer until i find someone really awesome to answer live chats and emails.
This is a paying gig....and i can pay a fair price. You get to work at home and be part of a company that really has a vision to make electric bikes more awesome and more affordable to everyone.
Please message me or answer this thread if you are interested. This forum was made as way to make out support better...and i am thankful to so many of you guys for really providing so much valuable information here and i am hoping one of you has time or needs a job and can join us.
I am not kidding we need help....we get 100s of inquiries a day.... whoever it is will not be alone. You will be joining a team..and we will work together to answer all the inquiries. So if there is something you cannot answer you can just forward it to one of us.
Also i need electricibike.com content writers (also a paying gig) but that is a different post :)
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