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    Ask an ebike technical question get an answer within 30 minutes

    Ok lets try this...

    Luna customers....

    Do you have a fast question that is not specific to your order?

    Need a quick technical question answered?

    Please help us out by posting the question here instead of bogging down our email and phone support and we will do our best to speed answer your question.

    Ask your question here 9-6pm pacific time and get an answer within 30 minutes.

    Keep in mind that "Sales/Order Related questions" are not permitted in this thread. If you have an E-bike technical question relating to a products functionality, troubleshooting or information that you might not be able to find on this forum elseware, then this is the appropriate place to ask it.

    Please email
    support@lunacycle.com if you have any questions regarding recommendations for your build, product stock, or you want to discuss problems with your order
    Click image for larger version  Name:	shutterstock_359073401.jpg Views:	1 Size:	259.0 KB ID:	39676


    Last edited by HIGHVOLTAGE; 07-17-2017, 05:03 PM.

    #2
    Need to know how to fit the new cyclone brackets to the 100mm BB

    So far it looks like this the sleeve won't go in

    While the picture here shows it's in further: https://electricbike.com/forum/forum...bb-shell-sizes

    Click image for larger version

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    Comment


    • Jasdidit
      Jasdidit commented
      Editing a comment
      Is there a chance that the spindle is reversed? It looks like one side is milled down smaller than the other one, so the tube should slide over the shiny side of the spindle, instead of the dull black side. Notice on the picture below that half of the spindle is shiny and half is dull black. The shiny half is a bit narrower.
      Last edited by Jasdidit; 07-13-2017, 02:56 PM.

    #3


    Take a look at this picture... it should describe it all how the new cyclone brackets work.... instead of the curved bracket you use a 2nd straight brackeet which we ship with the 100mm kits... you only need the curved bracket for 68mm kits...
    Click image for larger version  Name:	cyclone 100mm.jpg Views:	1 Size:	670.3 KB ID:	39680

    Comment


    • Eric Luna
      Eric Luna commented
      Editing a comment
      use spacers...the cyclone install is rarely easy. Look at the pic above on how the spacers are ordered.

    • Eric Luna
      Eric Luna commented
      Editing a comment
      we are about to post a video which describes the differences in the regular and fat kit.

    • Sebz
      Sebz commented
      Editing a comment

    #4
    After a fabulous 250 miles on my tandem TerraTrike I encountered a major problem and need advice on how to proceed. I was a block away from my house and heard a strange noise and upon checking it out I noticed a broken spoke on my e hub. I limped home at 2 mph and by the time I reached home a total of 10 spokes were broken. I purchased the heavy duty wheel package which is rated at 600 lbs (?). We are well below that and I am wondering if there maybe another solution. I am thinking after much research is to go with a moped rim and 10 gauge spokes. I have an ebikekit 48 v 500+ watt motor. It measures 9.5 inches across and has 36 spoke holes. Please tell me what I need. I have a bike shop who can build the wheel.
    Thanks,
    Geege Ferretjans

    Comment


    • Jasdidit
      Jasdidit commented
      Editing a comment
      Geege, you'll need to get the rim first in order to determine how long the spokes need to be. But first, will 10 gauge spokes even fit through the holes in your hub?

    • Geege33708
      Geege33708 commented
      Editing a comment
      Ok, what rim do I need that would be strong!! ....and not sure if 10 gauge would even fit. Just trying to get something that won't snap.

    • Eric Luna
      Eric Luna commented
      Editing a comment
      hub motors put a lot of stress on the spokes ...a lot more than a normal wheel obviously. So it is sometimes necessary to tighten your spokes after the first 20 miles or so of riding to make sure they are tight. Get the wheel rebuilt.... and then check the tigthness regulualrly for the first 100 or so miles.

    #5
    The Luna Cycle Watt meter has 2 options for 48V or 60V.

    I have a 48V battery pack that charges to 54V. Do I select the 48V or 60V version? https://lunacycle.com/batteries/gaug...le-watt-meter/

    Thank you.

    PS do I get free Pizza if my questions isn't answered in 30 minutes?

    Comment


    • Jasdidit
      Jasdidit commented
      Editing a comment
      I think those limits are literal. I would recommend the 60V just to be sure.

    • ykick
      ykick commented
      Editing a comment
      Alright thanks!

    • Eric Luna
      Eric Luna commented
      Editing a comment
      all the luna watt meters are now ok for 60v

    #6

    Comment


    • Geege33708
      Geege33708 commented
      Editing a comment
      Jasdidit ---this is my bike!
      Geege33708

    #7
    Found my question answered in another post. Wanted to get another shark pack and hook them up parallel. But as they won't have the same charge cycles, might not be a good idea. So instead I guess I swap them as battery levels are depleted.
    Last edited by MikeG6.5; 07-14-2017, 07:34 AM.

    Comment


    • ykick
      ykick commented
      Editing a comment
      Best way IMO. Cradle packs swap so easily. As long as you don't need insane level of power 1 at a time is fine.

    #8
    https://lunacycle.com/batteries/char...ebike-charger/

    Can it select 1,2,3,4 or 5 amp charge rate via knob...instead of just 3 or 5 amp?

    3 position toggle switch to choose 80, 90, or 100% charge level? Or some other knob?

    Comment


    • Eric Luna
      Eric Luna commented
      Editing a comment
      it has a 1,2,3,4, or 5 amp variable switch. .. and a 80 90 100 switch.

    #9
    Do you have an idea when the Jumbo Shark Pack will be back in stock?

    Comment


    • Eric Luna
      Eric Luna commented
      Editing a comment
      2-3 weeks usually....

    #10
    New BBSHD controller on an older BBSHd motor and new BBS02 motor:

    What's happening is that the throttle works linearly by giving out little power when it's pressed in a little and more power when it's pressed in more, only when the pedals are not moving at all, regardless of PAS 0 or PAS 1 or any other PAS level.

    The PAS level can be disregarded as it does not matter which PAS is in use.

    If the pedals are moving at all the throttle no longer works linearly but functions only as an on/off switch that gets activated when the throttle is pressed in about 60% at which point full power is given by the motor.

    This makes the ride jerky and dangerous and does not provide desired throttle assistance while pedaling and the ride is uncomfortable. Basically makes the throttle useless even in PAS 0.

    This did not happen with the original BBSHD controller, however the new BBS02 unit is behaving the same way as the new BBSHD controller.

    Tried different settings with programming (including a fresh new EL file from Luna and Karl's special sauce) and both units BBS02 and BBSHD are responding the same to throttle input.

    Comment


    • Sebz
      Sebz commented
      Editing a comment
      Yes it's not linear.... as soon as you pedal in any PAS modes, the throttle becomes ON or OFF (0 to full power of the motor, not to the level you are at).

    • Sebz
      Sebz commented
      Editing a comment
      Well it's new for sure. not the first time I see it recently.

      Riding in PAS 5 (or 9 depending on the setting) to get a linear throttle response would make the ride not as pleasant as you would be ghost pedalling.

      Yes the customer said it's ON/Off in any PAS mode, full 1500W ON or OFF

      Here is another video found on youtube (not the same person)

      https://www.youtube.com/watch?v=sOHp60tz0cE

    • Mark_B
      Mark_B commented
      Editing a comment
      Is this issue resolved? Is it only an issue with older BBSHD motors and new controllers? I just placed an order for a complete BBSHD kit and this is a bit worrisome.

    #11
    Hi,

    is it possible to get the BBSHD without a bike but with Luna Ludicrous 2500W?

    There is just button for "offroad Version", but that doesn't mean 2500W, right?

    Thanks for help!

    Comment


    • Jasdidit
      Jasdidit commented
      Editing a comment
      The Ludacris controller is only available with the order of a complete bike.

    #12
    I bought it brand new and had the issues on day 2, and even now no major changes have been made.

    My frame is 17" though and they gave me no heads up at all. not cool.

    Charger has been plugged into proper protection strip, my entire house is properly fitted due to all the electronics i have. I don't know the issue, but I'm not going to make an assumption like you did. Boards die, pieces fail, etc.

    All i know is the charger turns on and shows voltage but will not charge, and its been in the same spot since day one, i made a special area for the E-bike for this reason.

    Comment


    • Eric Luna
      Eric Luna commented
      Editing a comment
      the size of bike is according to what you order. 17 inch is a medium.

      In this case you need to open a trouble ticket. Are you sure the charger is not charging because the battery is fully charged? does the bike run?

    #13
    On the Lunacycle Smoothie Comfort Cruiser, can one just use the throttle from a dead start without first pedaling? I am asking because my wife sometimes has a difficult time with the initial acceleration.

    Comment


    • Jasdidit
      Jasdidit commented
      Editing a comment
      Yes it can, but the motor is not designed for that, and will generate additional heat until it gets up to speed, so it isn't recommended.

    • Eric Luna
      Eric Luna commented
      Editing a comment
      yes this should be no problem as long as she does not start in high gear.

    #14
    I am planning to buy a middrive ebike from Luna. I like the Bafang BBSHD and I'd like to get throttle speed of 30mph. Can I get that from the 750w on one of your mountain bikes. Also neck issues require me to have high handle bar set up. Do most of your MB's have that feature?
    thank you,

    Comment


    • Jasdidit
      Jasdidit commented
      Editing a comment
      None of Luna cycles mountain bikes have a higher handlebar setup, but that is in order to get the rider's weight balance more forward. I would recommend replacing the stem with an adjustable angle stem. It can bring the bars higher and further back in the same motion. 30 MPH would depend on a number of variables, wind, incline, weight, and tire pressure.

    • Eric Luna
      Eric Luna commented
      Editing a comment
      30mph is easy from any of our bikes. you can modify any of our bikes with a higher steering tube but you need to do modification yourself.

    #15
    Howdy, just registered. Luna ticket # 52520. The question that I have, is related to the 48V 9Ah battery I received a few days ago along with BBSo2 kit (order # 30595).
    When I first looked at the battery, and pressed the button to view the charge, a yellow and red light showed. A day later no lights show! Only thing done to the battery was to remove it from the holder to check the fit of the holder to the bike frame. Checking the voltage using my meter, (at the 20v level) gives me a charge of 5.3v . Is this anything to be concerned about? Shouldn't the red light be on? Conversely, is that 53 volts (showing my naivety) and nearly fully charged?
    Have been waiting for an answer using email to the Luna help desk with partial answers and long waits.
    looking forward to hearing from you.

    Comment


    • Eric Luna
      Eric Luna commented
      Editing a comment
      just connect it to a charger. what has happened in this case is the bms has shut the battery down. Once the bms recognizes the charger the battery should instantly spring up to the correct voltage. If it does not the charger and the bms will not allow the battery to charge.

    • John T
      John T commented
      Editing a comment
      Erick; Missed this..... check post 26. thnax

    • Rodney64
      Rodney64 commented
      Editing a comment
      John, I emailed you this link. https://electricbike.com/forum/forum...ctrical-issues

      The battery may need to be jump started.
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