Announcement

Collapse
No announcement yet.

Ask an ebike technical question get an answer within 30 minutes or so.

Collapse
This is a sticky topic.
X
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Couple of pics of battery.

    Comment


    • HIGHVOLTAGE
      HIGHVOLTAGE commented
      Editing a comment
      Is this an brand new unit or old? Has it worked before?

    My controller is reprogrammable can i change the current limit to make it work?

    Comment


    • HIGHVOLTAGE
      HIGHVOLTAGE commented
      Editing a comment
      Yes, if you bring it down to 3000w or less. Remember, Amps X Volts = Total Wattage
      Last edited by HIGHVOLTAGE; 08-07-2018, 11:14 AM.

    I have a 72v Luna soft pack that came with a 72v Luna charger. I've tested both ports of the battery and I'm getting good voltage and I've tested the charger output and I'm also getting good voltage there. The battery is outputting fine and the bike is rideable, but the charger is not charging the battery. It tries to turn on about every minute and then cuts right back off. LED 1 stays red while LED 2 turns red when the charger tries to start up but then falls back to a lightly blinking yellowish color. I'm not sure what to try next. Thank for any suggestions

    Comment


    • HIGHVOLTAGE
      HIGHVOLTAGE commented
      Editing a comment
      Are you using any adaptors between the battery? Check the continuity on them. Otherwise you might be looking at a new charger pretty much. Not much else to go by here.

    • eddiecycle
      eddiecycle commented
      Editing a comment
      I did the test of the charger through the adapter and assumed that would confirm continuity. The charger is also accurately showing the battery voltage, it just can't get itself going charging. What's the warranty on the charger? Also does it make a difference that I didn't receive the version with a switch for 80% and 90% charge levels like was originally advertised

    • HIGHVOLTAGE
      HIGHVOLTAGE commented
      Editing a comment
      Email support for a warranty check. Just provide your order # and explain what you've gone over in this post.

    I having an issue with my battery. I have a Luna 52 V Wolf pack Battery which cannot currently be charged through the charge port. The voltage on the discharge port is 50 V. The voltage on the charge port is 53V. When the battery is connected to the BBSHD the head unit will not turn on. The battery will charge through the discharge port; however, this did not solve the issue.

    From what I understand the next step would be to replace the BMS although I do not think on the Wolf pack this is accessible due to the resin. Has anyone had this problem before? Can the BMS be further troubleshooted on the Wolf pack or will I need to send it in?
    • Reply: Lot of extra details we will need to say one way or another. Need to know if you are measuring with a multimeter, and if you can load test both the pack and charger. As well as any circumstances leading up to the issue. We can go over how to do all this, but would be best to email us as it's a decent amount of back and forth
    • Reply: I am measuring with a multimeter
      The BBSHD runs when connected to the charger
      The battery charger runs properly when connected to the discharge port of the charger
      The battery will not charge when connected to the charge port
      The BBSHD will not turn on when the battery is connected.

      With respect to circumstances leading to the issue, the bike was ridden until the voltage dropped to approximately 50 V. The battery was disconnected and stored at this charge level for a week. The night prior to the next planned day of use, I went to charge the battery. The battery charger did not turn on when connecting the battery to the charger.

    • As far as the load test:

      The battery will not light a light bulb when using the discharge port. I have not tried from the charge port.

      The charger does light the bulb.

    Comment


    • HIGHVOLTAGE
      HIGHVOLTAGE commented
      Editing a comment
      What kind of charger is?

    • paxtana
      paxtana commented
      Editing a comment
      Please email us, this thread is more suitable for simple answers than in depth troubleshooting.

    Mid drive unit is approx 4 months old. Last ride we did motor would shut down and worked intermittently after about an 1 1/2hr ride. Voltage was around 53v. Had to unplug and replug in unit numerous times to get it to reset and worked intermittently to get home. After multiple times getting it to work for a short time it would not come back on. Now only works after unplugging and replugging back in. Have 2 home built 31ah batteries and a 13.5ah shark pack all the same story.

    Comment


      Quick update on my issue. After turning off unit I noticed that my rear speed sensor light was still on and so I hit the thumb throttle to bleed off the voltage and light went off. Push button to start up and it works without unplugging drive. No error codes on display. Talked to my buddy who just got back in town (his bike) and he said he has allways had to hit the thumb throttle after turning off to be able to restart. Would of been nice if he told me that 2 days ago. I though off was 100% off? Going for a ride this afternoon hopefully all is good.

      Comment


        Have a https://lunacycle.com/60-amp-36-72v-...le-controller/ and the manual/wiring doesn't match the Kelly very closely.
        Is there a Manual or wiring for the CYCLONE-BTCNTRL-60A-BLK on your site or somewhere else on the web?

        Comment


        • paxtana
          paxtana commented
          Editing a comment
          The wiring's not supposed to match kelly?

          Controller's plug and play and the connectors are not shaped in a way that you can plug the wrong thing in somewhere else.

        Hi, I've been running a Luna 52V/13.5Ah shark and I have a question. While attempting to insert the key into the battery post ride, there was a large arc from the keyhole. I've included a picture of the key. Can you tell me if the arc was detrimental to the battery? Also, any idea what would have caused such an action? I did a quick search and another post was guessing static electricity. I guess it's possible, but it was one heck of an arc. I was thinking how much fun we're going to have together this fall and winter, but maybe the battery and are going to have to brawl first. I look forward to receiving your thoughts. Thank you!

        Comment


        • ritnsauce
          ritnsauce commented
          Editing a comment
          paxtana, You are correct. I inspected last night and "destroyed" is a good descriptor. I ordered a few xt60 pigtails and I'll rewire. I was fairly sure I'd find a bunch of burned components, but it appears to have been contained in the charge port. In the realm of costly mistakes, this one isn't too bad. Thank you for your response.

        • paxtana
          paxtana commented
          Editing a comment
          Be sure to use female xt60 instead of male xt60 for the portion on the battery itself. The pic above is not the most ideal since it's a male, i.e. it has the prongs sticking out of it. In theory you could stick a key in this too and short it. But with a female on this side that's impossible.

          It is why in most usage of xt60 the female is the side giving the power. I realize that's not the best descriptor since the charger is also giving power in a sense, but you probably get what I mean.

          Yes it is likely the battery is fine. Though we won't know that for a fact until it's all wired up and you can take it for a ride. In theory the bms could have been damaged, though probably it's alright.

        • ritnsauce
          ritnsauce commented
          Editing a comment
          I rewired the battery this evening and understand what you wrote about using the female plug on the battery. Everything works as expected, but I am going to take it apart and do it one more time. My first attempt left the inside of the battery compartment too crowded. I ordered smaller (14g vs 12g) XT60 pigtails and will redo my work Sunday. It doesn't have to be perfect, but I would like it to fit together nice and easy. Thank you again for your advice!

        Are mating connectors on those that come attached to the Cyclone 60A BT Controller available from you? If not, do you have a list we can order from DigiKey or Mouser?

        Comment


        • paxtana
          paxtana commented
          Editing a comment
          No, they are not.

        This is the second time in 4 rcharges/rides that my motor and display just shut off. Same conditions: at about 11 miles of riding, approx. 50.1 on the power level is left, rolling hills, 6th gear, air temp maybe 80F. When checked immediately after this shutdown, the battery is barely warm, not even close to hot. Typically I ride another 1.5 miles and finish my 12.5 mile commute to work. BBSHD by the way.

        The battery is a Shark that Luna gave me as a free backup when my original battery had a terminal meltdown because the fins on the bike mount were to far apart that the faulty contact built up excess heat that melted the plastic. This Shark battery has probably 100 charges on it so far and normally has 48-50 V when I get to work.

        Once I take the battery off and charge it again, I have no issues going home12.5 miles. It works perfectly. Question: should I send this battery back for your analysis, or could it be something else like a faulty heat-override switch in the motor itself? I had my Luna Police Bike serviced last week at the Bike Cellar in Tempe. Tom, their excellent eBike mechanic, opened up my motor and checked it, lubed it, and retorqued all the fittings that were loose. When I asked him for a guess he said that usually electric parts go bad and stay bad, not intermittent like this.
        सर्वमायाविभंजन

        Comment


        My order is being held up by FedEx due to "improper documentation". Order number is 59423. When I called FedEx, they said you (Luna) need to call them. Please call ASAP. Thanks, Rick

        Comment


        • HIGHVOLTAGE
          HIGHVOLTAGE commented
          Editing a comment
          Did you email support@lunacycle.com? They'll be able to help you out. This thread isn't dealing with order related problems unless there's a technical problem

        HIGHVOLTAGE

        I have been carefully checking the slip-in gaps on the battery mount and everything is fine. No melting, no heating from loose connections. Hmmmm.....so you feel it's a connection issue and not electronic or electric?

        What about the 750c Color Display controller? Possible?
        Last edited by Madjag; 08-09-2018, 01:28 PM.
        सर्वमायाविभंजन

        Comment


        • HIGHVOLTAGE
          HIGHVOLTAGE commented
          Editing a comment
          Aside from checking, did you try adjusting them anyways just to make sure?

        • paxtana
          paxtana commented
          Editing a comment
          You could always try bypassing the display and running headless and see if the problem persists. If the 750c fogs up then it could be the issue, a few of the earliest displays did that and it was heat related to some extent.
          Just make a jumper out of a bit of spare wire like shown here https://electricbike.com/forum/forum...bbshd-or-bbs02

        Originally posted by SlickRick View Post
        My order is being held up by FedEx due to "improper documentation". Order number is 59423. When I called FedEx, they said you (Luna) need to call them. Please call ASAP. Thanks, Rick
        Thanks High Voltage, I contacted them, but haven't heard anything, which is why I figured I'd reach out here.

        Comment


        • Sebz
          Sebz commented
          Editing a comment
          I see you have a support ticket open, I will continue there.

        Is there a way to order the x controller with a Sur Ron and have the $220 just deducted from the price? Rather than order both then send the original controller back

        Comment


        • Sebz
          Sebz commented
          Editing a comment
          Sorry but no, it's not a 220$ refund but a store credit towards your next purchase.

        X controller for regen brakes does the motor cut off on both brake levers need to be connected?

        Comment


        • paxtana
          paxtana commented
          Editing a comment
          Sorry we don't know that.. probably.
      Working...
      X