Luna Restock Questions Answered Summer 2023

[Tim]

Sorry to ask a question that gets asked alot, but I've been waiting for an Apollo for nearly 9 months. I'm quite willing to wait some more but not indefinitely. All I'm asking is that you throw me a bone. Is the problem with the frame manufacturer, availability of components, design problems, battery production issues? Please give me something and above all else, please don't make me wait an additional 9 months. It would kill me to give up, purchase something else, only to have it become available immediately afterward. If you don't want to or can't answer my questions in this forum, would you at least, please send me an email.
Thank you!

[paxtana]

The Apollo and Apex bikes are built in the USA. This is rare even for pedal bikes, and practically unheard of for electric bikes. There are very good reasons for this: it is more costly, time consuming, and often problematic in a lot of ways to avoid outsourcing overseas. We do it anyway, not because it is necessarily the best use of our time or resources, but because those are our flagship bikes, the best of the best, and it being an American product is part of that. Unfortunately that does mean they will probably always be limited availability and very long wait lists for them.

[paxtana]

neo X1 is now available for preorder

[rocketman]

The X1 doesn't have a large enough battery for me and I can't carry a backup in my pack. Are you ever going to sell the Apollo again!!!

[paxtana]

Yes we will, but it will take time. For a more in depth answer see my reply above in this same thread from last week.

[Brian99]

For those just coming here, and for reference, it looks like the X1 pre-orders just sold out in a week, Except for the small it's still there right now.
Paxtana, now that I have my order in after missing the last batch, can you tell us the status? LIke does the pre-order mean that they are loading onto the ship in China, or has it arrived in CA, etc? I got my order in the same day they went up, so I'm hoping I can receive it during my vacation the first week of April.
I'm getting the gear change, etc. Also, can you tell us whether more grease is being put in at either the factory or during the silent upgrade?
Thanks.

[paxtana]

There is an estimate on the listing, support staff are not usually provided with additional information as to the status. At a guess I would say it is in production.

As stated on the shipping information page, we do not recommend to make plans based on pre-order estimates. It is an estimate and will vary a bit. Especially right now with covid and ongoing problems at the port of Los Angeles. That is where most ebikes enter the USA and as a company based in LA ours are no exception. Right now there is an import surge, and labor and chassis storage, which is why there's dozens of container ships parked in the ocean around LA just waiting for a chance to unload, been that way for months.

A lot of that is going to get better as time goes by but I don't know if that will be the case by end of March. If not we might see some small additional delay, I am letting you know this to set your expectations so you don't make vacation plans for a bike you might not have yet.

[Voondabar]

Any idea when pre-orders will be available for a medium size X-1? Also can I get on a list to get notified?

Thanks

[paxtana]

Hi, unfortunately all sizes besides small have already sold out of this particular production run. We would be happy to let you know if there's any extras or a slot opens up like from a cancellation, but odds are you would be needing to place the order on the next preorder round after this one. I can make sure you are notified about that as well if you wish.

[Voondabar]

That would be great if you could put me on the list for the next pre-order round as well as let me know if any medium x-1 orders get canceled. Thank you. Any idea on when the next pre-order round might become available?

[paxtana]

Ok we will get back to you.

New preorder rounds during summer usually open roughly one month after eta for the previous preorder round.

[Zzzgott]

I wanted to get on the email list for the primary chain conversion but the website kept asking for an "option" but I could not figure out where to add it. I wanted stock. Please add me on the email list.

[Zzzgott]

The person in the chat dismissed me because I have two enduro's on order. But I want chains on two Sur Ron's

[paxtana]

Okay we will get back to you!

[73Eldo]

I see there are almost no batteries currently in stock. Can you give us your best guess on which models we could maybe see in the next month or so and the ones that we won't likely see at all this summer? I'm sure I'm not the only one trying to make some plans and it would be nice to have some idea if we need to be thinking of an alternate plan.

[paxtana]

Definitely more Wolf and Direwolf. Maybe more shark. Maybe more Surron and X1 batteries. Probably not more softpack batteries within that timeframe.

[Buscemp]

ETA on Wolf pup batteries?

[73Eldo]

The pup was one of the packs that came up recently and I'm pretty sure that was one that isn't likely to be back any time soon. Its likely good that people keep asking, maybe if enough people do want it they will get it a little higher on the to do list.

[scotthf]

Hi, I inquired about the Wolf pup a couple months back and am still waiting. Please move it up the to do list, thanks!

[paxtana]

Unfortunately I have gotten word to move it to Archived on the site, which is about as close to being officially discontinued as we are likely to get. Sorry.

[Traggart]

Hi, Is there a way to make a deposit on a Luna BABE or to pay it full in advance? And, owning an X-1 with the Ludicrous motor, is there a way to get that Luna BABE with the same setup?? Thanks in advance.

[paxtana]

Sorry, Babe's discontinued.

[paxtana]

X1 spare batteries are restocked

[gregwhite220@yahoo.com]

Any plans for a rear rack to carry an extra X1 Battery?

[paxtana]

Well it has a dropper seatpost and a full suspension frame, so there's nothing you could even mount it to...

I suppose if you did not mind losing dropper functionality you could swap it out for a regular post, then you could put various seatpost-mounted racks on it. We don't have any plans on doing something like that but it would be technically possible.

[MichaelT]

42T Luna Eclipse BBSHD Chain Ring (Sprocket Only) in Silver or Black?
I believe you had them made there if I'm correct, at least the silver one.

[paxtana]

In production. Likely 3-5 weeks out.

[dleithaus]

First post, long time reader....

Just to potentially update a future timeframe already discussed --

Around what date would the X1 be available for ordering again?

I put my email on the list for notification, but need to budget future funds!

[paxtana]

Likely within couple weeks, give or take a week. Really depends on a lot of factors including production, but it is my understanding that is what we are aiming for.

[russell_aw]

Hello, any estimate for BBSHD 68-72mm restock? Also, this is a bit off topic, but if I were to order the "off road version", is it possible to easily switch to "road legal" (riding on trails and then public roads)? Or vice versa? Thanks!

[russell_aw]

paxtana That would be great thank you. Do you need my email?

[paxtana]

If it is the same email you used on forum registration that's fine already have it. We will get back to you.

[russell_aw]

Yeah it's the same one, thanks again!