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How can I get any customer service?

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    How can I get any customer service?

    Hey guys and gals,

    I have an X1 for about a year. I lost one of the rear triangle nuts, and since it is a $0.50 nut. I looked for a bike shop that might carry it without luck.

    I emailed support, and they told me they have some in the shop, and it would be $25 + tax. It seems steep for a $0.50 nut, but I paid to avoid a 40min drive to their headquarters in El Segundo (Los Angeles). I emailed 3 times but I just got that I would take a few days, that it is a special order (really, a nut) and now no response. (It has been 8 days).

    Frustration is an under statement, I did called the 800 number, but it was no help at all.

    Any help would be appreciate it.
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