Hi I was wondering the hours of operation for will call. Also wanted to inquire regarding dropping off batteries and charger for troubleshooting as one of the batteries was replaced recently and same issue again so I think it’s the Luna charger with the issue I bought the professional charger use it at 3 Amps but will use at 1amp for slow charge almost never use 4-5amps. I tried trouble shooting but I believe issue is across all 3 devices the common denominator was the charger. Is dropping off still an option
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12-5pm wed-fri. We usually ask folks to wait for emailed notification that it is ready for pickup but if you got that already, those are the hours.
Would need a support ticket filled out so we can reference it and create an rma but yes that is possible.
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What about to buy a charger? Since te charger I bought at Luna I suspect damaging my packs I need another one asap. I don’t mind going there. Is wed-Friday for support or does that include showroom and sales tooComment
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Typically for everything. Ramsey is usually at the showroom regardless of the day as long as it is a regular workday, though they are currently moving the warehouses so I can not promise that. Ideally it would be wed-fri but if you got the RMA for inspection and the purchase order for the replacement is already in the system, if you do choose to come a different day we are not going to just turn you away. https://goo.gl/maps/WY9B1Dhy8rrm3Paq9Comment
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