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  • paxtana
    commented on 's reply
    Should be any day now.

  • SilverFox
    replied
    Waiting on you to restock the BBSHD 68-73mm. Need 2 units. When are these expected?

    Leave a comment:


  • paxtana
    commented on 's reply
    Likely in the next one or two shipments from Bafang. Really depends on them, so could be anywhere from 3-9 weeks. It is on order though.

  • paxtana
    commented on 's reply
    Sorry that is discontinued. We do have the Galaxy in stock if you are looking for a fatbike. We also sell BBSHD kits if you would like to convert a bike with mid-fat tires.

  • paxtana
    commented on 's reply
    Well I can assure you whoever told you that was either wrong or perhaps they misread what you were referring to. Eclipse is in production.

  • Renn
    replied
    any ETA on stocking the BBSHD clutch?

    Leave a comment:


  • davidsinclair
    replied
    Hello,

    Hoping to purchase a LUNA BABE--any restocks estimations?

    Also, is there a way to order it with slimmer tires, like 2.4, for example?

    Thanks,
    David

    Leave a comment:


  • MichaelT
    commented on 's reply
    Just got a return email from a ticket I submitted and there is no new inventory expected, which to me is really stupid because they have the milling machine there.

  • paxtana
    commented on 's reply
    When we are taking preorders that is generally when we have a solid timeline established. Still some variation but typically it would vary by weeks rather than months. If we do not know, then we do not take the preorders yet, and any estimate I provide is more like an educated guess, as I have said. As far as where a particular bike is during a particular day in a particular preorder, I have no way of answering that with any sort of certainty. What I can tell you is that for any given production run we have to start arranging it 6 months in advance.

  • KTMracer63
    commented on 's reply
    Then Luna needs to fix the notification messaging...haven't experienced any issues, then again I stay on top of what I need/want.

    Suggest you go and order a KTM dirtbike at $11k (from Austria)...then you can wait approx 6 months after putting in a down payment.

    Unfortunately, the state of the world is in a bit of "tough sh*t at the moment"...ya get what ya get because everything's been turned upside down everywhere for a fair while. Process? Good guess is that China sends to Luna Motor/Frame/Battery only...the remaining parts are sourced by Luna, so who knows how many of those other suppliers involved are F'd up with their supply chain.

    Personally dealt with Dengfu (X1 / M09 Frame manufacturer) because of researching a bike setup (Frame/Motor/Battery) for a friend in Mexico (response was expect a 2 to 5 week wait)...good luck getting a spare battery in 3 to 6 months.
    Last edited by KTMracer63; 04-30-2021, 05:56 PM.

  • joegold100
    commented on 's reply
    Ok - So lets's better understand the process --- for a bike like the X1 -- during a preorder for that bike I was told approx. "1 1/2 months expected ship date" -- When I placed the order, are the bikes already in California at Luna waiting to be tuned and shipped, are they still in China waiting for enough orders before they are built and shipped, or are the bikes already on their way from China to Luna?

    Also - JTMracer63 - I highly disagree about the notification process for the products. I've tried with a gmail address, my work address, and my personal email address, as well as my SMS text-to-email address from AT&T and I've never once received any notifications starting from July 2020 right up to Feb 2021 when I finally was able to order...
    Last edited by joegold100; 04-30-2021, 10:51 AM.

  • KTMracer63
    commented on 's reply
    That's why there's a product notification feature for each item at the Luna website...
    It does work, btw.

    Don't think consumers truly understand that Luna is really at the mercy of China's mfg production....it's called Mfg101 (welcome to global outsourcing)
    Luna can be only as good as the Chinese tell them...the big dog wags the tail, not the other way around.
    Last edited by KTMracer63; 04-30-2021, 06:20 AM.

  • paxtana
    commented on 's reply
    We just restocked v1. If you do not want to wait for v2 and you bought the kit from us, I can hook you up. Pm me

  • paxtana
    commented on 's reply
    The problem with more specific answers is it sets expectations for that to be the timeframe, when in actuality these are more like educated guesses. There are indeed many reasons for that as you touched on in a separate comment, such as production in china, ocean freight, drayage at the backed up port of la and so on. It could easily be over a month before we have more. Saying 'last week of april' or something similar tends to be fairly upsetting for folks if those estimates are not met.

  • joegold100
    commented on 's reply
    What is a definition of a few weeks? Is that 2 weeks, 3 weeks, 4 weeks? Every time I've asked and i've seen others ask when the next preorder period is, it's always "A few weeks"... A better response would be - "We expect the next pre-order period to open up the last week of April or the first week of May..."
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