Luna Cycle Product Re-stock Requests

[ee1337]

When is the Luna Eclipse 48T Chain Ring going to be back in stock with the black face?

I'm talking about https://lunacycle.com/luna-eclipse-4...for-the-bbshd/

I only see lime green and purple.

Thanks

[paxtana]

Hi there. While we do not have an exact timeline, it is in production.

Could be a month or longer.

[Lucatz79]

paxtana thanks for the info... I actually have a Dire wolf battery !!!

[Alaska Pirate]

Any timeline for having the BBS02 kits in stock?

[paxtana]

Should be within 1-2 weeks.

[paxtana]

For those asking about the Surron Float seat restock, we just got a new version here: https://lunacycle.com/leather-float/

[rickhap]

Any update on when the Luna Wolf Extra Magnet Mount will be restocked? Thanks!

https://lunacycle.com/luna-wolf-extra-magnet-mount/

[paxtana]

Might be a few weeks or so on that one.

[emulkeen]

When can I order a Ludicrous Controller, V1 or V2?

[paxtana]

Currently the v2 is in beta and v1 is sold out. We can notify you when v2 is out of beta if you like.

[emulkeen]

paxtana Yes please do notify me when V2 (or V1) is available for purchase. Thanks!

[paxtana]

We just restocked v1. If you do not want to wait for v2 and you bought the kit from us, I can hook you up. Pm me

[MTNYC]

Hi Paxtana, hope all is well. Any idea on when 860c Display may be back in stock? If I recall correctly, the one Luna sells is the only one that would work with the X-1, correct? Also would the stock up/down/power button control work with the 860c? 860c seems to come with a bulkier control. Also, pls add me to list to notify once v2 Controller is out of beta. Thanks!

[KTMracer63]

The display is motor specific, hence the triangle plug.....it's not "retailer/assembler" specific.
It can be ordered at Aliexpress, for around $95
https://www.aliexpress.com/item/4001...archweb201603_

[deserthi]

Do you guys think that you could do a video on where you, your business is at right now. Most things are out of stock so it would really help all of us if we understood better where you are going and what to expect in the near future.
Thanks
Larry

[paxtana]

Unfortunately that is outside the scope of what the support team can provide.

As a summary I can tell you the business is doing well. We never stock everything at once and I doubt that will change; the specific products do change from year to year, but we maintain our focus on providing high performance equipment at reasonable prices.

[joegold100]

I feel the same way on this. I just got my X1 about a month ago. Before I was able to preorder I had been waited nearly 8 months before i was able to finally order. I was on the mailing list several times during that 8 months with multiple email addresses and never once did I get an email letting me know the bike was open for preorder again. Thus, I missed 2 or more pre-order periods. I had to resort to checking the site every day, multiple times per day, until finally I saw it was open in Feb. I think the last pre-order period opened up on a Friday or Saturday and by Monday all of the large frames sizes were already sold out. Luckily I was able to get my order in since I was checkin every day. Right now I'm looking to order a second X1 for my wife. I was told a month ago it would be a few weeks. I see the same response posted in the forums when someone asked about the X1 2 weeks ago. Right now I'm checking the site, again, 3 or more times a day. In addition, in the forums your Restock post still has title of Restock for spring 2020. There needs to a better information flow and an updated restock announcement post. If Luna kept this updated for all product availability they would not have to answer these individual questions all month long. I know that parts and shipping from China is a huge issue still. However Luna, we don't know what you know. It's very frustrating to have to keep checking and contacting you to find out what will be available when. Please just keep the restock post updated on a weekly or at least monthly basis.

Thank you.

[Warlock27511]

Hi, will you be getting any Apollo or X-1 Ludicrous mode models back in stock soon?

[joegold100]

Ok - So lets's better understand the process --- for a bike like the X1 -- during a preorder for that bike I was told approx. "1 1/2 months expected ship date" -- When I placed the order, are the bikes already in California at Luna waiting to be tuned and shipped, are they still in China waiting for enough orders before they are built and shipped, or are the bikes already on their way from China to Luna?

Also - JTMracer63 - I highly disagree about the notification process for the products. I've tried with a gmail address, my work address, and my personal email address, as well as my SMS text-to-email address from AT&T and I've never once received any notifications starting from July 2020 right up to Feb 2021 when I finally was able to order...

[KTMracer63]

Then Luna needs to fix the notification messaging...haven't experienced any issues, then again I stay on top of what I need/want.

Suggest you go and order a KTM dirtbike at $11k (from Austria)...then you can wait approx 6 months after putting in a down payment.

Unfortunately, the state of the world is in a bit of "tough sh*t at the moment"...ya get what ya get because everything's been turned upside down everywhere for a fair while. Process? Good guess is that China sends to Luna Motor/Frame/Battery only...the remaining parts are sourced by Luna, so who knows how many of those other suppliers involved are F'd up with their supply chain.

Personally dealt with Dengfu (X1 / M09 Frame manufacturer) because of researching a bike setup (Frame/Motor/Battery) for a friend in Mexico (response was expect a 2 to 5 week wait)...good luck getting a spare battery in 3 to 6 months.

[paxtana]

When we are taking preorders that is generally when we have a solid timeline established. Still some variation but typically it would vary by weeks rather than months. If we do not know, then we do not take the preorders yet, and any estimate I provide is more like an educated guess, as I have said. As far as where a particular bike is during a particular day in a particular preorder, I have no way of answering that with any sort of certainty. What I can tell you is that for any given production run we have to start arranging it 6 months in advance.

[MichaelT]

Will a 42T Sprocket Only in silver ever be available?
https://lunacycle.com/luna-eclipse-b...sprocket-only/

[paxtana]

Sorry, got no way to do that at this time..

[MichaelT]

Just got a return email from a ticket I submitted and there is no new inventory expected, which to me is really stupid because they have the milling machine there.

[paxtana]

Well I can assure you whoever told you that was either wrong or perhaps they misread what you were referring to. Eclipse is in production.

[zazzmaster]

When will the BBSHD Kit in 68mm be back in stock?

[paxtana]

Hi, likely within 2-3 weeks.

[davidsinclair]

Hello,

Hoping to purchase a LUNA BABE--any restocks estimations?

Also, is there a way to order it with slimmer tires, like 2.4, for example?

Thanks,
David

[paxtana]

Sorry that is discontinued. We do have the Galaxy in stock if you are looking for a fatbike. We also sell BBSHD kits if you would like to convert a bike with mid-fat tires.

[Renn]

any ETA on stocking the BBSHD clutch?

[paxtana]

Likely in the next one or two shipments from Bafang. Really depends on them, so could be anywhere from 3-9 weeks. It is on order though.

[SilverFox]

Waiting on you to restock the BBSHD 68-73mm. Need 2 units. When are these expected?

[paxtana]

Should be any day now.

[paxtana]

This is restocked now

[paxtana]

Preorder for next X-1 production run is now up: https://lunacycle.com/x1-enduro-ebike/