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    I've been waiting a couple weeks on a Wolfpack battery, which is holding up my BBSHD kit from shipping. I realize the Wolfpacks are custom-built, but can't you ship the rest of the kit? Any update on how long the wait is for the Wolfpack? I am also kind of annoyed that you charged my credit card right away, rather than when you ship.

    Comment


    • paxtana
      paxtana commented
      Editing a comment
      Ok will do, I'll tell them to ship black and expedite.

    • eWilliam
      eWilliam commented
      Editing a comment
      OK I'm a little confused now. I did receive my order, including the battery. The battery is marked as Wolf BLK, but the black cover can be removed, and it looks like a naked wolf underneath. So did I get a naked wolf (which I ordered) or a black wolf? Are they otherwise the same?

    • paxtana
      paxtana commented
      Editing a comment
      Yes that is apparently how naked ships at the moment, with an included black cover.

    Any up dates when the “black box” will be available?

    Comment


    • paxtana
      paxtana commented
      Editing a comment
      No eta as yet but it is in production. We can notify you once ready if you send us an email.

    Thanks, i’m on your email list.

    Comment


      Looking to buy two of these:

      https://lunacycle.com/carbon-fiber-luna-scooter/

      or one of these:

      https://lunacycle.com/luna-super-scooter/

      When will they be in stock?

      Comment


      • HIGHVOLTAGE
        HIGHVOLTAGE commented
        Editing a comment
        The Super Scooter has currently been discontinued and the Carbon Fiber doesn't have any ETA's right now. It's very unlikely that it's going to return unfortunately.

        We're expecting V3 Apocalypse announcement sometime this year though :D

      Originally posted by HIGHVOLTAGE View Post
      No inventory glitch. Just entering the Spring season so things are starting to ramp up and stock is starting to move quickly. We'll have them back soon.
      Still no 42T Eclipse Chain Ring?

      Comment


      • HIGHVOLTAGE
        HIGHVOLTAGE commented
        Editing a comment
        We're working on it. Patience. It hasn't been discontinued or anything as it is one of our most popular chainrings.
        Last edited by HIGHVOLTAGE; 2 weeks ago.

      • xcnick
        xcnick commented
        Editing a comment
        I will give this a second, or a bump, or promise to buy one, or just adding to the excitement.

      When will the Mid Drive BBSHD 73-100mm kit be back in stock?

      https://lunacycle.com/bafang-bbshd-1000w-middrive-kit/

      Comment


      • paxtana
        paxtana commented
        Editing a comment
        One week......

      Is that time frame of one week on BBSHD same for the 68-73mm as well? Ordered mine 4/26/18. Thanks to you and your guys/ gals for all the help!

      Comment


      I see the 73-100mm BBSHD kit is back on the Luna store site, but not the 68-73mm. Did those not come in with the rest of your order? Been waiting for mine to be fulfilled and shipped. Thnx

      Comment


      • paxtana
        paxtana commented
        Editing a comment
        Email us your order# and we'll get back to you when it's all packed up and ready for pickup :)

      • thetrevdev
        thetrevdev commented
        Editing a comment
        should I have received an update or time frame?
        I emailed and phoned about my pickup a couple of times. Just got generic response still no update.
        Case# 118910
        Case #115334
        Order #51161
        I'm about to start a new job and am not sure I'll be able to make a local pickup now during the week.
        What is the time frame? Can I pay to get it shipped now?

      • paxtana
        paxtana commented
        Editing a comment
        You can drop by and pick this up today (friday)

      Tomorrow. Tomorrow. I'll love it. Tomorrow. When Luna ships my BBHSD........ Sorry, getting a little anxious to get this:-)

      Comment


      • paxtana
        paxtana commented
        Editing a comment
        Just heard it is at the port, clearing customs today

      Looking to order a 68mm BBSHD kit, too. Do you know if that container at the port also has left hand throttles in it? Thanks!

      Edit: And, are there programming cables in there?

      Double Edit!: OK, how about batteries? I'd like a 13.5AH Shark or Dolphin, either 48V or 52V. However, all four of those seem to be out of stock. Status? Thanks!
      Last edited by bigbill25; 1 week ago.

      Comment


        Dunno......saw it was back as option to buy 68-73 kit earlier today. But sadly still shows awaiting fulfillment on my order. Guess won' get shipped till monday I would think

        Comment


          Hey!

          Interested in buying the Alite Hard Tail with BBSHD https://lunacycle.com/luna-alite-hard-tail/
          Any ideas when/if this will be in stock again?

          Thanks!!

          Comment


          • ouroboros_
            ouroboros_ commented
            Editing a comment
            Great thanks!
            But now it says I need to choose an option for finishes and sizes available but there are none listed to choose from.

          • HIGHVOLTAGE
            HIGHVOLTAGE commented
            Editing a comment
            I don't believe the original Alite is even in stock anymore. The Wolf Alite should be available though.

          • paxtana
            paxtana commented
            Editing a comment
            I'll have to look into that one. I know you can order it on the alite wolf page. https://lunacycle.com/luna-wolf-alite-electric-bike/

            Essentially the same thing but a better battery

          Anyone able to say when the 68-73mm bbshd kits will ship OUT? I purchased and paid for mine 4/26 i saw at checkout it said ship mid may. We are 1 week past mid may and not shipped? Was told they came in friday 5/18. Even if shipped right now it will have been more than a month since spending close to a grand and i still have battery/ charger/ and chainring to order, another grand. I went with Luna as many people online said they were THE place for BBSHDs, but if that is so, why such low stock and lag between orders? Especially at "Bike time of the year". Most businesses stock extra for peak seasons.....Not trying to be a downer, others may get/ received better order times. I however have not received any contact from Luna giving any update or reassurance that it is being worked on and a priority. I have to daily check my email and this forum for any info. Personally, if I promissed a customer shipment of mid may and had their $ for almost a month, I would send appologies(email) and explaination of why and when it would be resolved. And SURELY would have had employees or myself work a little overtime this past fri/ sat to get backlogged orders out. I think its around 4:30 Luna time (im on east coast) and still not even a shipping ticket opened. Still "awaiting fulfillment".

          Comment


          • paxtana
            paxtana commented
            Editing a comment
            You did get an update from Luna, I left you an update four days ago. The motors arrived friday and we're filling orders as quickly as possible. I don't even know your order number so I cannot check into it more than that, for order update inquiries email support@lunacycle.com

          • HIGHVOLTAGE
            HIGHVOLTAGE commented
            Editing a comment
            Yup paxtana is right. I've already gone through all of the emails for the past 4 days minus a few special ones. If you haven't received a response, check your junk email folder to make sure it's not getting filtered out.

          i appoligize. as i read the support page it directs questions here. If an email would have sufficed that would be what I chose. I will direct my questions there.

          Comment

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