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Name:	20200814_231307.jpg
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ID:	111985 Can anyone help me find a replacement for this suspension nut and bolt. Luna told me to go to local bike shop and/or hardware store. It is not available and he said they don't stock it. Bike is 2 months old. Several issues and very poor support from Luna.

    Comment


    • Bikerbiker
      Bikerbiker commented
      Editing a comment
      This has been a bit of a nightmare.
      Luna said they can "pull one off a new bike for $35". I'm not concerned about the money, but the bike is only two months old and although not in the "manual" I have torqued the suspension bolts 2x's since purchase. However, I did not remove and re-loctite the bolts. By just checking torque, I might have broken the loctite bond and that might have been the cause of loss.
      I have since removed, cleaned, and loctited all suspension fasteners.
      However, my biggest concern is the lack of support from Luna. There are very few specialty proprietary items on this bike: the rear suspension triangle and their fasteners, spacers and bearings. I contacted both Luna and Dengfu Bikes (their manufacture in China) Luna does not stock and Dengfu will not sell unless you buy the entire frame set.
      I have asked Luna several times for pricing of a complete set of fasteners, but they have yet to respond to that request.

    • paxtana
      paxtana commented
      Editing a comment
      Hey we're going to get that payment refunded to you and ship the bolt free of charge. Mechanic was unaware it was such a new bike and looks like the agent just sort of went along with the suggested cost rather than taking that into consideration.

    • Bikerbiker
      Bikerbiker commented
      Editing a comment
      I really enjoy this bike. But not when I can't use it. I have asked Luna no less than 3 times for pricing on a complete set of rear suspension fasteners, still no response.

    Originally posted by Bikerbiker View Post
    Click image for larger version

Name:	20200814_231307.jpg
Views:	657
Size:	151.7 KB
ID:	111985 Can anyone help me find a replacement for this suspension nut and bolt. Luna told me to go to local bike shop and/or hardware store. It is not available and he said they don't stock it. Bike is 2 months old. Several issues and very poor support from Luna.
    That's not a hardware store nut an bolt
    You need the exact hardware for the X1
    Luna should be able to help you

    Comment


      Originally posted by Phredn3ck View Post
      Love my X-1 Ludi, the bike is a beast. They only thing I have done is upgrade the brakes to Shimano XT ZEE and changed to a 38 tooth crank ring.

      Now for the bad news, today at 1329 total miles, 4 of the teeth on the silent gear stripped off, leaving the bike somewhat stranded, with the bike turned off I could pedal it (what a work out) to get back to the truck. I ride steep hilly train of Sycamore canyon in So Cal. with the bike mainly on step 5 of 9.

      Any others have a similar failure? Also how do I order another 'silent gear'?

      Click image for larger version Name:	image_21585.jpg Views:	3 Size:	2.48 MB ID:	109897

      ====================UPDATE====================

      Took about a week to get the new gears. Luna did warranty and replace the PEEK gear. For $35.00 I got them to send the steel gear as well. Now with a 150 miles on the steel gear it is much quieter. Not as quite as the peek gear but much improved, which is a good thing, a first I hated how much gear noise was coming out of the bike, now not bad at all.

      The latest issue I have is a bent upper shock bolt. It's not common hardware so I'll be opening another ticket to see if they have any.

      Comment


        After seeing you loose that bolt decided to check mine today. The nut on the inside of the frame had come off and friction was the only thing holding the bolt in place. Would not be good to have it come out on a ledge trail. Had a machinist buddy of mine fabricate a new nut and thread the inside of the bolt for additional protection. It appeared there was loctite on the nut but may have had lube on it preventing thread lock.

        Please check yours!

        Comment


          My bike is on order (excited). 1st ebike. I have done some research on pedaling and shifting with an ebike. Any input? Still worried about snapping chains and destroying grears. thanks.

          Comment


            You will love your new bike. 1500 miles on my X1 with no chain or gear problems. Just remember not to shift under full power and be in the correct gear before going up a steep hill. Check and recheck all the bolt torques when your first get it and after a few rides.

            Comment


            • Eyedoc1971
              Eyedoc1971 commented
              Editing a comment
              lvl 3 PAS or lower okay? Is it okay to change gears on an uphill or leave it?

            Originally posted by Eyedoc1971 View Post
            My bike is on order (excited). 1st ebike. I have done some research on pedaling and shifting with an ebike. Any input? Still worried about snapping chains and destroying grears. thanks.
            Just ride it like a regular bike
            The torque sensor can sense when you back off the power before you shift
            I hope you did not order Ludi mode?

            Comment


            • Eyedoc1971
              Eyedoc1971 commented
              Editing a comment
              Correct, paid for the peak gear, but no ludi mode.

            • Rabix
              Rabix commented
              Editing a comment
              +1 for no Ludi, I have a Ludi with the “silent” gear and I’m basically stuck in PAS 3/5 which is way too powerful. 2/5 would be workable with clipless pedals, but loud (motor on/off with every crank cycle) with flat pedals. My partner has a Niner RIP e9 with the Bosch CX, and it’s plenty powerful and much smoother then my Ludi X1. I’ve put about 1k miles on the X1, I love it, but I would prefer it if PAS 3 wasn’t doing ALL the work for me or if PAS =<2 wouldn’t power cycle on/off when using flat pedals and make all that spin-down noise.

            Originally posted by Musky View Post
            After seeing you loose that bolt decided to check mine today. The nut on the inside of the frame had come off and friction was the only thing holding the bolt in place. Would not be good to have it come out on a ledge trail. Had a machinist buddy of mine fabricate a new nut and thread the inside of the bolt for additional protection. It appeared there was loctite on the nut but may have had lube on it preventing thread lock.

            Please check yours!
            Glad to see it wasn't a catastrophic failure and you have a fix. Sounds like loctite is a good idea, and as you mention, the threads need to be clean and dry - definitely no oil or grease.

            I don't see it mentioned a lot, but a primer is also recommended as 'best practice' when working with aluminum parts or the aluminum/steel junction we often see on bikes. ...or at least be sure to use one of the specific 'primerless' products.

            http://www.useloctite.com/downloads/MRO_DoItRight.pdf

            Comment


              kite_rider
              Trails are different every where, so your trails may not be like mine

              I don't know if you are aware of Pisgah?
              It's one of the go to spots in the US for riders
              That's where I ride
              I ride more technical cross country, not downhill
              You can see my X1 in action here

              https://www.youtube.com/playlist?lis...Iv1EMDKRdUQ7Bz


              Comment


              • kite_rider
                kite_rider commented
                Editing a comment
                I've heard great things about the trails in the Asheville, NC area but haven't ridden there yet. We've got a lot of really fun riding out in the Pacific Northwest (Bend area) but the vast majority of single track trails on National Forrest lands in my area not open to E-bikes. So I end up riding a lot of technical motorcycle trails or trails that are so remote and rough that few mountain bikers ever bother to ride them. The X1 has been a lot of fun on these trails, but getting the power under control in the super sketchy sections has been a challenge. I got a good tip from a guy who bought this bike direct from the Chinese factory about using the throttle to over ride the torque sensor much like you would feather the brake level to cut power while boulder crawling - but it's very tricky since it's very hard to apply the slightest amount of throttle to cut power and it's easy to slip up and accidentally provide too much power via the throttle.

              Bikerbiker
              That pretty sad.
              I am not sure Eric the owner is aware of this lack of customer service?
              No way that bolt is $35
              It's a $5.00 item at best

              Comment


                Originally posted by Eyedoc1971 View Post
                My bike is on order (excited). 1st ebike. I have done some research on pedaling and shifting with an ebike. Any input? Still worried about snapping chains and destroying grears. thanks.
                It's no different than any other geared bike with a derailleur
                You have to back off the power with your legs to get a nice smooth shift

                Have you ever tried to shift a mountain bike on a steep up hill without backing off the power for a second during the shift?

                Comment


                  It will be nice if Luna will have all the parts of X1 listed on their website and customers can just buy them. It will save Luna a ton of time answering all the emails from people.

                  Comment


                    Originally posted by Bikerbiker View Post
                    Click image for larger version

Name:	20200814_231307.jpg
Views:	657
Size:	151.7 KB
ID:	111985 Can anyone help me find a replacement for this suspension nut and bolt. Luna told me to go to local bike shop and/or hardware store. It is not available and he said they don't stock it. Bike is 2 months old. Several issues and very poor support from Luna.
                    Same issue with my bike at 322 miles in , probably 22 of those miles gentle offtrail since I am a beginner, the rest of the miles on a groomed bike path. Noticed wheel had slight wobble before ride, then saw bolt was hanging half way out, so saved bolt, but lost matching nut. I believe this could have led to a serious accident. Blue loctite covers the threads, but it evidently isnt enough. Everyone should be aware of this issue !

                    Comment


                      Originally posted by Musky View Post
                      After seeing you loose that bolt decided to check mine today. The nut on the inside of the frame had come off and friction was the only thing holding the bolt in place. Would not be good to have it come out on a ledge trail. Had a machinist buddy of mine fabricate a new nut and thread the inside of the bolt for additional protection. It appeared there was loctite on the nut but may have had lube on it preventing thread lock.

                      Please check yours!
                      Same issue with my bike at 322 miles in , probably 22 of those miles gentle offtrail since I am a beginner, the rest of the miles on a groomed bike path. Noticed wheel had slight wobble before ride, then saw bolt was hanging half way out, so saved bolt, but lost matching nut. I believe this could have led to a serious accident. Blue loctite covers the threads, but it evidently isnt enough. Everyone should be aware of this issue !

                      Comment


                        [QUOTE=F1PRB22;n112344]

                        Same issue with my bike at 322 miles in , probably 22 of those miles gentle offtrail since I am a beginner, the rest of the miles on a groomed bike path. Noticed wheel had slight wobble before ride, then saw bolt was hanging half way out, so saved bolt, but lost matching nut. I believe this could have led to a serious accident. Blue loctite covers the threads, but it evidently isnt enough. Everyone should be aware of this issue ![/QUOTE

                        I have around 1500 miles on mine so far without any loose bolt issues
                        I am pretty sure I went over all the bolts when I got the bike

                        With two post here about this issue, I think it's a good idea for everyone to check their X1's
                        The Blue Loctite is good to use for bolts that you may want to loosen at a later date.

                        Comment

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