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Diebold USA ripped me off of $1,495.50

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    Diebold USA ripped me off of $1,495.50

    Has anyone been ripped off by Epizontec/Diebold USA? I paid $1,495.50 for an electric trike that never would operate. Brought it to local bike shop, they also could not get it to operate.
    Called two more bike shops. Neither would work on it. Company tells me I have to pay for shipping/repairs and sign a service repair form that states "I received product in good working order".
    Well, the thing never worked. Diebold will do nothing for me. They keep telling me to bring it to a bike shop or pay to have it shipped back and repaired by them. Not acceptable to me.
    They took my money without giving me what I paid for. One bike shop did tell me to take them to court. I want to know if this company has done this to others. This was shipped directly to my home.
    I would really like to know if anyone else has any similar experiences that could help me out.

    #2
    If you end up calling it a write-off I would like to point out Luna Cycles has some really nice Electric Bikes they sell at great prices.

    Comment


    • vanessa martz
      vanessa martz commented
      Editing a comment
      I am a sixty year old widow with a disabled daughter. They sent me a defective electric trike and have not responded in any helpful way.The help numbers are no good and they do not take their defective garbage back. That was her Christmas present. My daughter's heart is broken and we will have to save up awhile before we can try again to get her some transportation. May God give them what the need and may I be there to see it. Amen

    • Zippy
      Zippy commented
      Editing a comment
      Like someone else commented, dispute it with your credit card or PayPal, I dislike it when I buy stuff that doesn't work. I bought a bubble machine toy a while back, the damned thing blew a couple little bubbles and then never did work again.

    #3
    Dispute the charge with your credit card company, you should be able to do a chargeback.
    http://www.creditcards.com/credit-ca...e-purchase.php
    kind of a dick move but if they really won't help you at all doesn't sound like you have much choice. I wouldn't sign a form saying that it arrived in good working order if that's not the case since that would prevent you from doing the chargeback

    A quick look at that company's inventory shows all they are doing is shipping cheap prebuilt bikes directly from China, probably the same thing you could get directly from Alibaba. They may not even know how to do troubleshooting on it.

    Comment


    • vanessa martz
      vanessa martz commented
      Editing a comment
      they make you pay with check.
      I am a sixty year old widow with a disabled daughter. They sent me a defective electric trike and have not responded in any helpful way.The help numbers are no good and they do not take their defective garbage back. That was her Christmas present. My daughter's heart is broken and we will have to save up awhile before we can try again to get her some transportation. May God give them what the need and may I be there to see it. Amen

    • paxtana
      paxtana commented
      Editing a comment
      They make you pay with check? That's a big red flag..

    #4
    They like to rip off old people on scooters so you are not alone
    https://www.bbb.org/central-western-...and-complaints

    Comment


      #5
      I am a sixty year old widow with a disabled daughter. They sent me a defective electric trike and have not responded in any helpful way.The help numbers are no good and they do not take their defective garbage back. That was her Christmas present. My daughter's heart is broken and we will have to save up awhile before we can try again to get her some transportation. May God give them what the need and may I be there to see it. Amen

      Comment


      • Togeika
        Togeika commented
        Editing a comment
        Contact the Better Business Bureau and your State's Attorney General.

      • Scoonie
        Scoonie commented
        Editing a comment
        Where in Minnesota? I'm across the river in Wisconsin but maybe we can find you an eBike shop or builder that can help.

      #6
      One can't always trust internet sources, but it may be the owner of EpizonTech, LLC is, as they say, "a piece of work":

      http://stopgaborsmatko.blogspot.com/
      2nd build, 2018 Crust Scapegoat, BBS02 or BBSHD, Rohloff IGH
      3rd build, 2018 Crust Evasion step-thru, BBS02, Shimano Nexus INTER-3 IGH
      4th build, 2016 Salsa Marrakesh flatbar frameset, BBSHD, Alfine 8 IGH

      Visit the forum knowledge base

      Comment


        #7
        Originally posted by redhair View Post
        Has anyone been ripped off by Epizontec/Diebold USA? I paid $1,495.50 for an electric trike that never would operate. Brought it to local bike shop, they also could not get it to operate.
        Called two more bike shops. Neither would work on it. Company tells me I have to pay for shipping/repairs and sign a service repair form that states "I received product in good working order".
        Well, the thing never worked. Diebold will do nothing for me. They keep telling me to bring it to a bike shop or pay to have it shipped back and repaired by them. Not acceptable to me.
        They took my money without giving me what I paid for. One bike shop did tell me to take them to court. I want to know if this company has done this to others. This was shipped directly to my home.
        I would really like to know if anyone else has any similar experiences that could help me out.
        Where in Minnesota?

        Comment


          #8
          OP, I hope you can get that bike going. I wish you the best of luck.

          Learning here:

          Know that ebikes are apparently frequently mis-represented, and some sellers are not going to provide support, or perhaps even deliver what they promise.

          Everybody needs to research sellers before buying, unless you are willing to gamble. A large benefit of the forums, and online reviews, is that it's so easy to find feedback nowadays. Take the time to do your seller research. Every seller can rack up some positive, glowing reviews. BUT: Be sure to specifically filter and read the negative reviews. If you aren't comfortable doing your own research for this, then at least get or find a recommendation from someone who already bought one.

          I don't know the facts, nor take sides, here, but.....searching this company pretty quickly raises some concerns. There's a website dedicated to sharing bad experiences, and even this site dedicated to the reputed owner:

          http://stopgaborsmatko.blogspot.com/

          Buyer beware. Choose your seller as carefully as you choose your hardware.

          My advice, for what it's worth.
          Last edited by JPLabs; 01-16-2018, 01:58 PM.
          Fabrication is fun! Build something today. Show someone. Let them help. Inspire and share. Spread the desire.

          Comment


            #9
            Looks like I found the maker. But I suspect the OP will not see this...

            Comment


              #10
              The company has an "F" rating.
              https://www.bbb.org/central-western-...ield-ma-317706

              Comment


                #11
                A hidden extra $125 charge for lift-gate delivery. What a racket.

                Comment


                  #12
                  Can’t help an op that dumped a complaint and never came back.

                  Comment


                    #13
                    Originally posted by Scoonie View Post
                    Can’t help an op that dumped a complaint and never came back.
                    Yeah, why bother. Anyway, the last thing he or she should do is sign anything that says you received it in working order....
                    Life's journey is not to arrive at the grave in a well preserved body, but to slide in sideways screaming "Holy shit! What a ride!"

                    Comment

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