Announcement

Collapse
No announcement yet.

Avoid this ebike dealer

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Avoid this ebike dealer

    Buyers beware, stay FAR away from Top Gun Bikes in Sacramento California. On March 30 2018 I paid 50% down for their top of the line ebike and two weeks later the full balance. As promised by Ren, the owner, the bike was to take five weeks to build and ship. Instead, what I received was a constant stream of feeble excuses, broken promises, missed deadlines and outright lies. After 5 months Ren instructed me to dispute the charges on my MasterCard and then pay him again on a scheduled plan that he failed to honour. At about six months he commissioned the bike to be built by another shop, but when it was ready he did not have the money to pay them so they wouldn’t release it. At seven and a half months I gave him a final deadline 17 days in advance but as he always did before, he never acted with any concern of time and then two days before the deadline tried to negotiate a later date with me. On November 30th, eight months after my initial deposit I finally disputed my second series of charges (this time on my Visa card) and walked away. I would never have stuck it out anywhere near that long if this particular bike had been available from someone else. I watched spring, summer and fall pass by as my hope to ride an electric bike in 2018 never materialized. What I did get instead was incredible amounts of stress, anxiety and disappointment. This man is a lowlife and the worst business owner I have ever come across. Do not be fooled by his assurances and smiley emojis, he can not be trusted to keep his word.

    #2
    That sounds like a very terrible experience. Did your credit card company make you whole?

    Comment


      #3
      Well that sucks! I chose to get mine done locally I should be ready on Friday

      Grant

      Comment


        #4
        Their website seems to be filled with a lot of exaggeration.

        Comment


          #5
          Why would the subcontractor agree to build the bike if he wasn’t paid to build it? Have you seen the finished bike or is that lip service too?

          Again, did the charge card company make you whole? I’ve never heard of making charge card payments towards a purchase over time “before” you have the product. I have to wonder how a charge card company views that?

          I wouldn’t have let it drag out longer than one month after the builder had full payment in his hand, but that’s me. The charge card company will always bail you out in that time frame frame for non-delivery.

          Sorry to hear about your negative experience. Insist on a fixed delivered by date up front with full refund if not met in writing up front or go elsewhere. ;-)
          MOVING BACK TO PEDAL...
          2020 Banshee Paradox V3 1x11 (pedal)
          2018 Soma Wolverine 3spd IGH Belt Drive (pedal)

          Comment

          Working...
          X