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PAS/motor works, but speedometer does not show speed, any possible reasons?

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    PAS/motor works, but speedometer does not show speed, any possible reasons?

    i bought this bike new Vilano Neutron , a 7 speed folding 250 w direct rear hub drive bike. everything works fine EXCEPT the display of the speed and the odometer. The display itself works as I can use it to turn on/off LED light and i can control the PAS from lvl 1-5. any ideas why this might be? I've contacted the manufacturer and they said to re-connect all wires, and I did but same issue.

    Also , another weird PAS changing behaviour is that i cannot change speed on the fly, i must turn the PAS level down to zero, then back up to 3 if I'm pedalling. For example, I'm peddling on PAS 2 and I want to go to PAS 4, if I simply press up twice to PAS 4 it will remain on PAS 2 until i either: 1.) stop pedaling for 1 full second and start again OR 2.) press PAS down to 0 then back up to 4. Could this be related?
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