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New 48v Shark not working unless plugged into charger.

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    New 48v Shark not working unless plugged into charger.

    Figured I'd post here while I wait for Luna support to get back to me.

    I have a new Luna 48v Shark Park. It works as a long as it's plugged in to the charger. The display shows the battery is charged and the motor works. Also works fine with a known-good battery.
    Unplug it, it's like hitting the off switch. The battery indicator also only works when it's plugged into the charger.

    Thanks!
    -Todd

    #2
    The bms is cutting for some reason. Contact support.

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